Caring for Sterling Silver & Gold-Filled Jewelry:

Use a soft cloth to gently polish your jewelry. Sterling silver may tarnish over time, so regular cleaning is recommended. Gold-filled pieces are more resistant to tarnishing, but occasional cleaning helps maintain their shine.
Avoid contact with harsh chemicals, perfumes, lotions, and cleaning products, as these can damage both the metal and any attached stones.

Caring for Gemstones, Freshwater Pearls, Seashells & Other Natural Materials:

Delicate by nature — handle with care to prevent scratching or chipping.
Clean gently with a soft cloth; if needed, lightly dampen the cloth with water and wipe. Avoid soap or chemical cleaners.
Keep these pieces away from moisture, chemicals, perfumes, and lotions to preserve their natural beauty and longevity.

At cocoatemyshoes, we offer a 14-day window from the date of delivery to request an exchange or return in the form of a promotional code, which can be used for future purchases in our store.

Please note that exchanges will only be accepted if the product is in its original, unworn, and undamaged condition. We reserve the right to refuse exchanges if the item has been worn, damaged, or altered in any way.

Customers are responsible for any shipping fees associated with returning the items for exchange.

To process a return or exchange, please email us at amanda@cocoateyshoes.com.

Each cocoatemyshoes piece is covered by a one-year warranty starting from the date of purchase. If your jewelry becomes damaged during this time, we’re happy to take care of the repair at no cost to you. Once the warranty period has passed, we’re still able to assist with repairs whenever possible, though a service fee may apply depending on the work required.

Please note that shipping expenses are the responsibility of the customer. All repairs are also subject to material availability, which may change with the seasons.

To begin a repair request, please reach out to amanda@cocoatemyshoes.com with a detailed description of the issue, photos of the damaged item, and your proof of purchase. 

Please allow 2-3 days for processing.

Domestic Orders -
FREE Express Shipping: (For orders over $200)
Standard Delivery (5 Days): $10
Express Delivery (2 Days): $25

International Orders -
Courier options and rates will be calculated at checkout. Shipping costs are calculated based on delivery country, selected shipping method, number of items and total parcel weight.
*Please note that we are not responsible for additional duties and taxes that you may be charged. Customer is responsible for customs charges for all international orders.

For pull requests, please email amanda@cocoatemyshoes.com

For influencer gifting or collaborations, please email your media kit to amanda@cocoatemyshoes.com

Please email cassie@palostudios.com

Pull Requests:

For wholesale inquiries and pull requests, please email us at amanda@cocoatemyshoes.com

For influencer collaborations, please email your media kit to amanda@cocoatemyshoes.com